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Marlene Harris
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Marlene Harris   My Press Releases

A Matter of Business

Published on 11/11/2015
For additional information  Click Here

A Matter of Business


It is hard to believe how unprofessional and discourteous people are these days! Everybody "talks the talk" when it comes to customer service, but giving lip service to the issue does not make it so, and when it comes to "walking the walk", few embark!


The perfect example can be illustrated in my current quest to engage the services of an illustrator for my book. The manuscript is complete and has already been professionally edited, and over the last few months, I have spent a lot of time seeking the right person for the task of bringing my characters to life artistically. I've reviewed countless portfolios and had endless conversations about my project.


To date, I have engaged the services of three illustrators. Why three? Because each time someone has been engaged, they have started the work, only to withdraw soon after starting. And in each case, the illustrator in question has been (to use their own words) "excited", "enthusiastic", "rarin' to go"; one went so far as to say that her creative juices were "overflowing" and she was "dying" to do the work.


All three of these excited, enthusiastic and creatively juiced people simply quit and used as their excuses, that they had "suddenly" gotten more projects to work on, all of which had deadlines.


I suppose I am too honest: in recruitment discussions, I had clearly stated that I had no actual deadline for completion of the work. An honest statement indicating flexibility and a collaborative approach on my part.  I was certainly prepared to wait awhile for my drawings to be completed. However I was not prepared to wait indefinitely.

To make matters worse, none of the three had the decency to contact me to let me know they were intending to relegate my project to their back burners until who knows when. Talk about a lack of professionalism, not to mention the height of discourtesy!


What is wrong with people nowadays? Have the concepts of being courteous and professional become that rare? I know I would not dream of entering into an agreement, even a verbal one, without commiting to it. I suppose I thought that since this project was artistic in  nature, the selected candidate's enthusiasm and creativity would result in him or her actually proceeding to accomplish the task.


Now three illustrators later, I know better and trust them less, as a consequence.


I am now in contact with a fourth illustrator. As all her predecessors, she is fulsome in her enthusiasm and excitement about my book and "can't wait to get started". Uh-huh, right.


A repeat performance the fourth time around, except this time, I am giving her a deadline and am preparing a contract.


So much for art, this is business.



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