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Micky Gramlin
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Micky Gramlin   My Press Releases

Calls and the Follow Up

Published on 1/5/2018
For additional information  Click Here

 

Image may contain: text

 

 

I have been on the phones since 2000. My first job working the phones was as a Default Specialist. I found solutions for those getting ready to go into default with their government backed student loans.  

I made a 1000 calls a week and resolved a weekly

average of 1.5 million 

I was always one of the top 3 producers and was allowed perks, such as setting my own schedule.

I eventually moved into making sales on the phones for an Independent Insurance Agent. Since I was not licensed to sell major medical, I had to email the information or snail mail it and only then could I discuss and do the application.

I was also very successful at this kind of work, but only because I was very organized on my follow ups. It is rare to make a sale on the first call or even the second call. So following up and then following up again will almost always get you that sale.

 

Here are my tips on following up on the phone:

 

WHEN CALLING INDIVIDUALS

 

CALL AT DIFFERENT TIMES OF THE DAY WHEN TRYING

TO MAKE INITIAL CONTACT

 

I kept a detailed lead sheet on every individual I called. I always wrote the date and the time of each call. If my first attempt was at 9:30 am, then I might try at 2 pm the next time. No contact at 2 pm, then next call would be in the evening around 7 pm.

 

STAGGER THE DAYS

Don’t call every day.  The only thing you will accomplish calling every day is to make them mad

WHEN TO LEAVE A MESSAGE

When trying to make initial contact, on my first 2 attempts I never left a message and hung up after the 4th ring. Sometimes out of curiosity they called me back.

 

WHEN LEAVING THE MESSAGE

 

Slowdown and speak clearly, give a short reason for your call, and always leave your contact phone number twice

Example:

 "Hi Jill. This is Micky with ABC  Associates calling  about your interest on saving money on your major medical. You can reach me every day 9 am to 6 pm at 555 555 5555, again 555 555 5555 and just ask for Micky. Thank you!"

I get my name in their twice and my number in their twice in the message. And I remind them their reason for their interest in speaking to me

 

If it is a cold call

"Hi Jill. This is Micky with ABC  Associates calling  to see if we can save you money on your major medical needs. You can reach me every day 9 am to 6 pm at 555 555 5555, again 555 555 5555 and just ask for Micky. Thank you!"

 

AFTER THE CONTACT

 

* Remember to be respectful of their time

* Listen  to  what they are saying

* I never call before 9:30 am or after 7:30 pm

* If no sale, what was the reason? You may find a reason to follow up        again in 3 months, 6 months or even a year. Especially if you are            moving a service need. Or to offer another product that you have.

*Always remember that circumstances change

* If you make the sale, be sure to follow up to make sure they are             satisfied or have any questions. This may get you referals. 

* Always make sure they have your contact info for any future needs

* Get their email address for easy follow up 

 

Thank you for stopping by!

 Micky Gramlin

 

 

DigitalWorldConnection.com

 

 

 

 

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