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SELECTED PRESS RELEASE:
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posted on:
3/9/2012 4:43:15 PM EST
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Protect Quality And Customer Service
Constance Hammond, Quality, Customer Service, Organizational Transitions
 VISIT WEBSITE (learn more)
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Studies show that it costs five times as much to develop a new customer as it costs to keep an existing one.
That is disturbing. Because during organizational transitions it is easy to lose your clients and customers.
Why do product quality and customer service takes such a beating during times like these? Well, you may lose some of your trained team members. Or you may have new team members, doing new things, in new ways. In the process, the quality of products and services can sag. Clients and customers often are handled less effectively.
Some team members may resent what the company has done, how it has changed things, and try to fight back or "get even" by putting forth less effort. Others slack off because there is less corporate pride, and they just do not care much anymore.
As the leader, you should be very vocal in upholding the standards for product quality and customer service. Inspect more closely. Stay close to your customers. That is way you will know if your business' products or services are slipping in quality.
Even if your department does not have direct customer contact, you are serving other work groups who do. So either way, you have a real influence on the business' reputation in the marketplace.
Make customer satisfaction the top priority. Things may be changing inside your business, but the need for satisfied customers never changes.
To learn more about me, visit my IBOSOCIAL Page www.ibourl.com/hwr .
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 | | Outstanding post Constance. It seems that good customer service has become unique rather than the norm. In stores, restaurants, "help" & support lines, fewer companies stress customer service. It seems like poor customer service is like throwing money away. I agree too Constance, that (particularly in network marketing), leadership is s synonymous with customer service. |
| | |  | | excellent points...leadership is service..thank you for sharing |
| | |  | | Hi Fellow Georgian,
I have no idea where Hephzibah is though. I really like IBO. It's is a great tool. Thanks for sharing in your blog. |
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