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posted on:
4/1/2012 3:05:16 AM EST
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Up with People! As in: Increase Your People Budget
tom peters, little big things, in search of excellence, ways to pursue excellence, leadership, strategy
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97. Up with People! As in: Increase Your People Budget.
There's a convenience store near me. They undertook what I'd guess was a $500,000 physical renovation.
Bravo! Except ...
The staff attitude, previously crappy, is as crappy as ever. And it's all the more obviously crappy in what's now a great-looking space.
Frankly, I feel the owners pretty much pissed away the $500,000! That is: I'll trade a paint job for a terrific attitude any day!
It calls to mind a Very Big Issue. It's so easy to get caught up with the capital budget. The capital expenditure: It's "permanent"! You can take pictures of the result! It doesn't take sick days! The people budget, on the other hand, is ...
All about intangibles. "Soft stuff." No photo ops to speak of.
So here's my dogmatic suggestion: When you've absolutely, positively, unequivocally locked down your budget for the next year, I beg you to pick the lock. Please, please, please: Cut the projected capital expenditures by 15 percent. And: Redirect those savings to the people budget (recruiting, training, perks, pay, extra staffing, whatever) ... penny for penny or million for million!
This is a subsection of document #9 in a series of 48 highlights from Tom Peters' The Little BIG Things: 163 Ways to Pursue Excellence (HarperStudio, 2010). For more information, visit tompeters.com
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 | | You are so right, Marian. If a person is friendly, has a great personality and interpersonal skills before you hire them. All you have to do is then teach them about how your business works. |
| | | | | My pleasure, Cee Cee. Thank you for reading it |
| | | | | Thank you for that input, Joan |
| | | | | | |  | | This reminds me of the quote I posted yesterday from Jim Rohn, (just imagine this in his voice) "Good people are found, not changed.Recently I read a headline that said, "We don't teach our people to be nice.We simply hire nice people."Wow! What a clever short cut." |
| | |  | | Thanks for sharing the info. |
| | |  | | As a retired Human Resources Manager I say my sentiments exactly, Daniel! Excellent blog. FB & T |
| | |  | | I wish more companies would follow Tom's advice here |
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