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posted on:
4/6/2012 12:31:42 AM EST
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Pleasant, Caring, Engaged—at 6 A.M.!
tom peters, little big things, in search of excellence, ways to pursue excellence, leadership, strategy
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38. Pleasant, Caring, Engaged—at 6 A.M.!
There's a bistro I frequent near my Boston house. The coffee is available at 6A.M. And for years I went there—as much for the woman who had first-shift duty. She wasn't "a babe". And her style would not be described as "chirpy." But she seemed to enjoy what she did, and when we'd exchange a few pleasant sentences. She was:
Pleasant.
Caring.
Engaged.
I strongly urge you to put those three blockbuster traits at or near the top of the list in the hiring
manual—for every job.
Be pleasant until ten o'clock in the morning and the rest of the day will take care of itself. ~Elbert Hubbard
There would be a lot more optimists if it weren't for the rise-and-shine requirement. ~Robert Brault, www.robertbrault.com
This is a subsection of document #11 in a series of 48 highlights from Tom Peters' The Little BIG Things: 163 Ways to Pursue Excellence (HarperStudio, 2010). For more information, visit tompeters.com
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