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posted on:
4/19/2012 12:36:43 AM EST
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One Line of Code: The Shortest Distance Between "Critic" and "Champion"
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62. One Line of Code: The Shortest Distance Between "Critic" and "Champion"
"They" say that complex software implementations fall short of promised effectiveness almost all the time. "They" add that the problem is rarely the software; it's almost always less-than-enthusiastic down-the-line users.
I have the answer (which an Aussie CIO gave me): One line of code!
You're in IT.
The software you've got on offer will change the world!
But implementation will take place far from home. What's the success secret? If you're wise, it's sales; you hit the road and ... sell sell sell ... would-be users ... retail ... one at a time. You sit down with, say, Erik H. in marketing. He listens to your pitch, agrees on the importance of the project—but—has a host of concerns. You listen, you go home; and, in effect, you alter ... one line of code ... which deals with ... one ... of Erik's issues.
Bingo!
Nine out of 10 of Erik's issues are still not addressed ...but ... you changed ... SOMETHING ... DIRECTLY ... BECAUSE OF ERIK!
In 4.2 out of 5 cases, Erik flips from thorn in your side to fellow champion! Suddenly the whole damn thing is "Erik's project"! In Erik's mind, the whole thing would have collapsed without his precious, save-your-ass input!
This is a subsection of document #17 in a series of 48 highlights from Tom Peters' The Little BIG Things: 163 Ways to Pursue Excellence (HarperStudio, 2010). For more information, visit tompeters.com
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 | | Tom certainly has a way of making a point |
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