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Francis Cassady
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Francis Cassady   My Press Releases

Customer Service Revisited

Published on 6/25/2019
For additional information  Click Here

 

  


Francis Cassady 062519

 

Physician says these are actual comments patients made while he was performing colonoscopies.

 

"Take it easy, Doc, you're boldly going where no man has gone before."
"Find Amelia Earhart yet?"

"Can you hear me NOW?"

"Are we there yet? Are we there yet? Are we there yet?"

"You know, in Arkansas , we're now legally married."

"Any sign of the trapped miners, Chief?"

"You put your left hand in, you take your left hand out. You do the Hokey Pokey...."

"Hey!! Now I know how a Muppet feels!"

"If your hand doesn't fit, you must acquit!"

"Hey, Doc, let me know if you find my dignity."

"Could you write me a note for my wife, saying that my head is not, in fact, up there?"


Customer Service Revisited

media.licdn.com/

As online entrepreneurs and online small business owners you rely on the relative scarcity and overall quallity of your products and services.

Obviously, the small online business owner and the online affiliates don't have significant resources the first couple of years making money online.

Even after two years you may not be able to afford scalable social media and search PPC campaigns.

Recall, you must study Adwords even Facebook advertising before you enter a campaign,as your advertising funds can be depleted quite quickly,even at $5.00 or $10.00 per day.

Extensive clicks will drain your advertising budget faster than Byron Buxton can run the bases.

Successful small online businesses have long thrived on word-of-mouth advertising to primarily promote their products or services.

Social media allows small online businesses to use free online tools to help increase their marketing effort.

This is while decreasing the need for more expensive advertising platforms like Google Adwords, Facebook,and now even Linkedin and other social media sites like Twitter and Pinterest.

Take a look at this pdf from Hubspot called Generating Small Business Customers With Social Media Marketing.

http://cdn2.hubspot.net/hub/53/file-13208212-pdf/docs/small-business-social-media-ebook-hubspot.pdf

Be sure to read the case study about Triumvirate Environmental,because they'd initially failed using the expensive marketing platforms I'd mention.

As they'd diversified their marketing into social media platforms like Linkedin, they were able to earn significant profits.

They were able to balance paid advertising and organic advertising.

They'd developed organic search advertising,one half of SEM, as they put emphasis on blogging.

Recall, organic search advertising is all about blogging,and blogs have to be written about your quality products and services using SEO techniques.

searchmetrics

So great customer service is all about relevant blogging,and offering great technical tips, and other information that can help your customers.

If you have been in internet marketing for a while you know and understand this most important piece of online internet and affiliate marketing.

Blog about topics related to your industry,to get leads interested in your products and services,that can be captured using your squeeze pages.

If you've been in the industry for a while,you understand the importance of squeeze pages,or landing pages,for developing a customer base and subsequent customer service.

Triumvirate initially failed,not only because it couldn't negotiate expensive advertising platforms,but also,they hadn't developed customer service.

I'd like to refer you to an .edu pdf that is as relevant today,for the small online business owners,as it was at the very beginning of the world wide web.
frassadys.com

Here are some of the main points to summarize here:
drive everything in your business with a customer focus
ask questions and collect relevant data
exceed customer needs and expectations

aviationsafetyinstitute

Many brands do not understand amid all the rapid world wide web changes,that the fundamentals of great customers service, remain identical to what the small bricks and mortar businesses did before the internet developed.

From the customers perspective,it’s all about the feeling of being recognized,heard,and valued.

Here's another pdf called Strategies and Tools for Delivering Great Customer Service which every small online business owner needs to read.

http://www.smallbusinesssuccess.ca/ebooks/east_central/pdfs/ebook-Customer-Service.pdf

If you're a small business owner you want to acknowledge every customer you have.

You need to hand write personal thank-you cards, or you should send out a personal thank-you emails.

Find your own special customer appreciation actions and make them a important part of your routine.

You want to be the small business owner who makes so much of an effort that working with you,or buying from you, simply becomes automatic for your customers.

By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest. Confucius

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Thank you so much for visiting my IBOtoolbox site and reading my Blog, please leave a comment,I truly appreciate it. Leave your site's link. I wish you health, wealth, and wisdom.

Fran Cassady
Cassady Online LLC
Cassnethosting
http://www.StartYourOwnBizNow.com/?cp=lv1HTtJr


http://startyourownbiznow.com/

 


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Francis Cassady's Bio

I retired in network engineering from Qwest Corporation,now Century Link Corporation.I'd volunteered for two years with RSVP (retired seniors volunteer program),guardians angels retirement community,Minnesota Responds (public health volunteer),and the Elk River food shelf. I also work out in the gym,so I studied and received a NASM certification for personal training.I had a significant surgery in October of 2010 and again in September of 2011.When I was at home recuperating ,I started an online business,Cassady Online LLC, main sites are Startyourownbiznow.com,Frassadys.com and Cassnethosting.com-a professional hosting and site builder. I'm a Blogger,Affiliate and Internet Marketer.

 

 

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