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Gene Hammett
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Gene Hammett   My Press Releases

391 | Leading Excellence Co-founder of Ritz Carlton with Horst Schulze

Published on 1/22/2019
For additional information  Click Here

You likely have a drive for excellence. You certainly want your team to do their work with excellence too. I wanted to create an episode about leading excellence. There is one brand in the world that I think of when it comes to EXCELLENCE. It is a hotel chain that is widely known for it. It is Ritz Carlton Hotels. I have with me Horst Schultze who is a co-founder of Ritz Carlton. He is also the author of Excellence Wins. We talk about how to inspire your people and the importance of leading excellence.

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Target Audience: Horst is the president of The Ritz Carlton Hotels. After years of running the company. He started another company called Capella Hotels, which was sold to nearly 2 years ago. No he is busy making speeches and consulting and et cetera…

Horst Schulze: The Transcript

Disclaimer: This transcript was created using YouTube’s translator tool and that may mean that some of the words, grammar, and typos come from a misinterpretation of the video.

Leaders in the trenches and your host today is Gene Hammett.

Gene Hammett: Hi, this is Gene Hammett. I am the host of leaders in the trenches. My question for you today is how do you inspire your employees to have excellent. Why would you want them to have excellence? Because excellence is exactly what you need to separate yourself from the competition to create something that aligns people together. Now, I’m not going to go too much into this because I’ve got an excellent guest today and I want you to really get the full effect of it, but I have Horst Schultze say, uh, he’s the cofounder of Ritz Carlton and he wrote this book, excellence wins. We talk about the reason why excellence was the backbone of that Ritz Carlton brand. We talk about how to engage employees and create leadership that inspires people to want to be excellent at work and treat others with excellence. So stay tuned to this full interview on leaders and the trenches.

Gene Hammett: Hi Horst, How are you?

Horst Schultze: I’m fine. How are you?

Gene Hammett: I am great. I’m excited to have you on the show. This is leaders in the trenches. I’ve already let our audience know a little bit about you, but I’d love for them to to hear it from your voice. So tell us a little bit about you and your journey to where you are today.

Horst Schultze: I’m sorry.

Gene Hammett: Tell us a little bit about you.

Horst Schultze: I’m on me. Well, I’m, I’m a hotel, a hotel guy who started us working as a bus boy when I was 14 years old and we have a home, grew up in Europe, broken in Germany, Switzerland, hold on, Honda America, line France, England. And then in 1964 came to US, worked for Hilton Hyatt and eventually started a Ritz Carlton Hotel Company. And after nearly 20 years running that company, I started another company which was called Capella Hotels, which was sold to nearly two years ago. I’m still involved somewhat as a chairman emeritus, you know her dad is a retired chairman, but I’m very busy now making speeches, consulting, et cetera. That’s who I am.


In this episode we’ll cover:

  • How to engage employees and create Leadership
  • Aligned Organizations
  • The Key Elements to Run a Organizations
  • What it meant to be Successful
  • Empowerment
  • Belief System
  • How important vision is



And lastly, please leave a rating and review for the Leaders in the Trenches on iTunes (or Stitcher) – it will help us in many ways, but it also inspires us to keep doing what we are doing here. Thank you in advance!

If you want more from us check out more interviews.


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