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Myrtis Myles
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Service Equals Performance and Performancequals Service

Published on 12/27/2014
For additional information  Click Here

A clarification of “service equals performance” and “performance equals service” relative to Customer Service is characterized as how one performs while on duty.

Service can be described as a “performance” of some kind involving two parties whereby one party is the benefactor and the other party is the performing party receiving some type of monetary payment.

The value of the Service depends on the personal experience of the benefactor.  When researched,  Webster offers 31 definitions.  Only one mentions “value of service”.  The word “performance” makes a lot of sense when relating it to service fields.  

With increased human knowledge and modern inventions, the term “Customer Service” has evolved over time. Whenever a new technology is invented, an array of “services” develops making it accessible to the general public with success depending on product “performance” and the product related “Services performance.”

Even at the computer, we dial up our Internet “Service” Provider to gain access to the information highway. The instantaneous delivery of sorted out information within seconds is now the norm.

Proper navigation “performance” allow us to surf the World Wide Web streamlining information at our fingertips. ” With improved search engine technology, the return of consumer searches has become more categorically specific-once again proving better performance results in better service.

Take a look around, and you will notice service performances touch every part of our daily lives – many of which are taken for granted. 

Customer Service helps improve front line service delivery capabilities, growing repeat customer traffic and increasing sales.


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