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Maurice Bernier
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Maurice Bernier   My Press Releases

A Review On Good Business Support Practices. Learn What's Good & What's Bad From My Case Study.

Published on 3/4/2014
For additional information  Click Here

I'm writing this review today with hopes that after reading this you will learn how to identify the difference between good and bad support when doing business on or off line.



Many of us have experienced the dilemma of having to sometimes wait too long to get an answer from a business we are involved in. There are even times when we get no answer at all which should be your first signal to get out of it.



So how can we really tell the difference between good and bad support?



You might think that because you get a quick answer, the business you are involved in is good right? Well think again! Ask yourself these questions before making your decision whether it's good or not.



  1. Did they answer promptly?

  2. Where they courteous with their response?

  3. Did they answer all the questions you listed without leaving anything out?

  4. If you asked for instruction, did they provide it for you in detail?

  5. Did your business make you feel better by leaving you completely satisfied with their answer?



If you answered no to any of these, I suggest you contact your business again and demand to know why they were slow, rude, incomplete, unhelpful with their instructions or left you unsatisfied. They need you as much as you need them and it's your right to question whenever you have the need to do so!



If they once again don't satisfy you, then I strongly suggest you reconsider your business options and try to find something new.



If your business answers yes to of the questions above then I would think it safe to say that your business has great support.



To better illustrate what good support emails look like from a business, I'll show you my most recent case study.



On Feb. 24 of this year, I signed up for some advertising which also has an affiliate program. They stated that if I placed a banner on my website, sent an email to my list or showed them proof that I was promoting them; They would add $20 to my account as an incentive to keep promoting.



Now I've been online for a long time and have seen these incentive techniques used many times in the past by businesses only to find out that there was a catch so I really didn't think about that offer.



Anyway, I figured since I signed up I might as well see where this can take me as a free member so I logged into my new back office to find some promotion tools. I ended up taking a small 125 X 125 banner and placing it in the top left column of my blog.



The next day, I received a notice to my inbox from the program telling me that I had a sign-up and a $10 commission. Not bad hugh?



Well as it turns out, I was right about the catch. Their minimum payout is $30 so I couldn't withdraw that $10 anyway. But then, hey wait just a  minute I thought. They said they would give me that $20 incentive remember?



Well I definitely had to email their support now to claim it and here's how it went.



Email to me on Feb. 24 when I joined stated this:



As an incentive to start promoting your TCT affiliate link, we are willing to give you a $20 commission once you complete your first act of promotion. (Such as adding a banner to your site or sending out an email ad etc.)



My email to them on Mon, Mar 3, 2014 at 1:54 PM:






Their email response to my incentive request received on Mon, Mar 3, 2014 at 2:46 PM less than an hour to respond:






Now I call this amazing support so far right?



Well then I wanted to take my money out so I replied once more to their support on Mon, Mar 3, 2014 at 3:25 PM 39 minutes later.



 



Couldn't help adding my affiliate link to that screenshot since it's being posted to Screencast as well. Hey! We're in the business of making money right? :)



The same day Mon, Mar 3, 2014 at 6:42 PM this is what they sent me.






The bottom line is that if you are doing business with anyone, this is the kind of support you should be receiving. It just goes to show that good support is still one of the most important things to consider when selecting a good business to get involved in.



You can learn more about the business I just used for my case study by clicking on the website link associated with this press release at the top. 



If you decide to pursue it, at least you now have a good review and case study which shows their business support is more than above average and that they do pay your earnings on time!



Member Note: To comment on this PR, simply click reply on the owners main post below.
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